Toll Free: 888.915.5678

  • NDA – If confidentiality is required, please send a non-disclosure agreement for review and signature before beginning the design process.
  • Sales Process
    • Consultation – A conversation to understand the general scope of the project, capability to meet the needs of the project, as well as a discussion to manage budget and timeline expectations.
    • File Exchange(s) – If appropriate, files may be sent for beginning discussion purposes. Preferred files are SolidWorks (.sldasm) however, .STP, .IGES, .DWG and .PDF files can be accepted. As the project progresses, models may be requested for “fit up” next to the desired tool or article.
    • Direct Access to Designers – The project moves from the information gathering process to direct one-on-one access with a Spika designer who will work with you as an extension of your business until the project is completed.
    • ROM Proposal – A ROM (Rough Order of Magnitude) estimate and an initial drawing will be issued as early in the process as possible, usually within one week depending on the complexity of the project. If acceptable, the design process continues until a final drawing, agreeable to all parties, is rendered. This process can take 2-8 weeks depending on feedback from the client.
    • Final Quote – Once the drawing reaches the final stage, a final quote will be issued including shipping, a design fee, and any other services requested, such as FEA, PE stamp, CE certification, onsite setup, risk analysis, factory acceptance test, and project management. This quote is valid for 90 days.
    • Purchase – The delivery schedule is established once the PO has been issued. Standard payment terms of 30% down / Net 30 are extended to all new customers. The downpayment is expected within 7 days of the PO being issued. The client will receive a drawing for approval to sign before the project moves into scheduling. The drawing for approval will need to be returned within one week, otherwise scheduling may be impacted.
    • Lead Time – 60 to 120 days depending on the extent of customization and schedule availability.
    • Terms & Conditions –  Click here to read full terms and conditions for sale.
  • Delivery
    • Domestic Options – Standard shipping is FOB Origin and freight prepay and add. Domestic delivery from Lewistown, MT to destinations within the continental U.S. takes approximately one week. Systems typically ship as assembled as possible with minimal assembly required (usually handrails just need to be bolted on). A forklift and forklift driver or crane and crane operator are required for unloading.
    • Set up – For more complex systems requiring more assembly, clients may request onsite set-up and training by a Spika professional for an additional fee.
    • Parts/Replacements – A parts manual is included with each delivery and an electronic version is emailed in advance. Reference these documents when calling (888.915.5678) or emailing for parts. 
  • Expedite – Options to expedite a project may be available, visit with a sales associate for details.
  • Payment Options – Standard payment terms of 30% down / Net 30 are extended to all new customers. The downpayment is expected within 7 days of the PO being issued.
  • Quantity Discounts – For orders of four or more units, quantity discounts are available.
  • Site Visit – Customers are welcome to visit Spika, before or during production to audit the process or to perform an onsite buy-off prior to shipment.
  • Spika Guarantee –Spika’s industry-changing designs come with a 10-year warranty*, the longest warranty in the industry, and a commitment to 100% user satisfaction regarding the equipment’s performance in the field. (*Warranty for the main platform structure is parts and labor for product located in the continental United States; one-year parts and labor if located outside this boundary. Support equipment warranty is for 3-year CONUS and 1-year outside this boundary.)
  • Call 888.915.5678 to visit with a sales associate or use the form below to request a call.

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